Privacy Policy

Policy on Privacy of Customer Personal Information

Multivet is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with Multivet. This policy explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately. Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy acts.

Who is Multivet?

Our Spraylogik technology is the central element of all our products, for both indoor and oudoor use. It is our clients' guarantee of positive results. The principle is very simple: a harmless spray, either automated or activated by remote control, acts as a disruptive stimulus to distract an animal and stop it from doing something undesirable. The animal is caught by surprise as it sees the spray, hears it, smells it, feels it - all at once! This multisensorial stimulus has proven highly effective in interrupting, preventing or correcting bad behavior, or to get a pet's attention back to its owner during training.

What is personal information?

Personal information is information that refers to an individual specifically and is recorded in any form. Personal information includes such things as age, income, date of birth, ethnic origin, medical records and credit records. Information about individuals contained in the following documents is not considered personal information:

public telephone directories, where the subscriber can refuse to be listed,
professional and business directories available to the public,
certain public registries and court records,
certain other publicly available printed and electronic publications.

Our commitment to your privacy is governed by the following privacy principles:

We are accountable to you

Multivet is responsible for all personal information under its control, including any personal information that is transferred to third parties for processing, storage or other purposes. We have employees in each of our business units who are accountable for compliance with these privacy and security principles.

We obtain your consent to collect, use or disclose your personal information

Multivet obtains your consent to collect, use or discloses personal information. The method of obtaining consent is appropriate to the type of personal information being collected, used or disclosed: Multivet will obtain your express consent (verbal, written or electronic agreement) to collect, use or disclose sensitive personal information such as medical data or personal financial information.

Multivet will use implied consent to collect, use or disclose your personal information where one or more of the following apply:

a customer relationship already exists,
express consent has previously been given,
where the purpose of using the personal information is reasonably apparent to you.

You can change your consent preferences at any time by contacting Multivet's Customer service. To change your preferences, refer to the How to Contact us section below.

We limit collection of your personal information

Multivet collects only the information required to provide products and services to you. If the personal information we require is collected for a reason other than to provide products and services, your consent will be obtained before or at the time the information is collected. Multivet will collect personal information only by clear, fair and lawful means.

Examples of why we collect personal information include:

Communicating with you generally
Processing your applications
Processing and keeping track of transactions and reporting back to you
Protecting against fraud or error
Providing product and services requested by you
Recommending products and services that Multivet believes will be of interest and provide value to you
To comply with legal and governmental requirements

The security of your personal information is a priority for Multivet

We take steps to safeguard your personal information, regardless of the format in which it is held, including: physical security measures such as restricted access facilities and locked filing cabinets, electronic security measures for computerized personal information such as password protection, database encryption and personal identification numbers, organizational processes such as limiting access to your personal information to a selected group of individuals, contractual obligations with third parties who need access to your personal information requiring them to protect and secure your personal information.

We are open about our privacy and security policy

We are committed to providing you with understandable and easily available information about our policy and practices related to management of your personal information. This policy and any related information is available at all times on our web site, www.Multivet.net under Privacy and Security or on request. To contact us, refer to the How to Contact us section below.

We respond to your questions, concerns and complaints about privacy

Multivet responds in a timely manner to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures.

How to contact us

by calling our Customer Service at 450-778-0244

by email to info@multivet.net

by mail to Multivet Customer Service, 17420 rue Centrale, Saint-Hyacinthe (Quebec), Canada J2T 3L7